LEGAL REFERENCE

ak akbar mein aap ke privacy ki hifazat

Jab aap ak akbar par account kholte ho, aap ka personal data aur payment ki malumat hamari sabse mehim zimmedari hai. Ye privacy policy samjhata hai ke ham...

Account security pehleData sirf zaruri kaam meinPayment details surakshit
ak akbar ak akbar mein aap ke privacy ki hifazat

Hamara privacy ka maqsad aur tahreef

Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.

PRIVACY KE SAWAL

Aap ke privacy concerns ke liye contact kro

Team online

Email Support

[email protected] par email karo. Ham 48 ghantay mein reply denge — aap ke data access, correction ya deletion ke baare mein poochne ke liye.

Account Settings

Aap ke profile mein 'Privacy & Security' section mein aap apne preferences adjust kar sakte ho. Wahan se marketing emails band kar sakte ho ya data export le sakte ho.

Legal Team

Agar aap ko shaq ho ke ham policy nahi maan rahe, to [email protected] par likho. Ham formal complaint ko 30 din mein handle karengen.

HAMARA APPROACH

Kyun hum privacy par serious hain

Minimal Collection

Ham sirf woh data lete hain jo account, payment aur withdrawal ke liye lazmi hai. Aap ke browsing history ya device location ham nahi mangwate. Ye tareeqa aap ka risk kam rakhta hai.

Encryption Always

JazzCash, Easypaisa, SadaPay aur Raast ke payment links par SSL encryption chhala rehta hai. Deposit ya withdrawal ke time aap ka bank detail kisi ko visible nahi hota.

No Third-Party Sale

Ham aap ki personal ya financial information ko ad networks, analytics, ya marketing companies ko nahi bechte. Sirf internal use hi rahta hai.

Pakistan Law First

Hamara policy Pakistan ke data protection guidelines aur banking laws ke under chalti hai. Jahan qanoon kae restrictions ho, wahan ham enforce karte hain.

Account Control

Aap ko apne account ke data ko download, correct ya delete karne ka haq hai. Setting mein jaykar ye sab aap kar sakte ho — request submit karte ho to ham 14 din mein complete kar denge.

Regular Audits

Hamara security team quarterly check karta hai ke ham properly encrypt kar rahe hain aur koi unauthorized access to nahi ho raha. Agar koi breach hote, ham 48 ghantay mein aap ko inform karte hain.

Hamara privacy approach sirf yeh nahin

Clear LanguageYe policy Roman Urdu mein likhi hai taake aap asani se samjh sakein. Technical jargon kam hai; direct baat ho rahi hai.
Local Payment ContextJazzCash, Easypaisa, SadaPay aur Raast ke baare mein specifically likha hai. Pakistani banking ke rules ko hum follow karte hain.
No Hidden ClausesFine print nahi hai. Agar data share hota hai, to hamne likha hui hota. Agar nahi share hota, to saf likha hai.
Right to Be ForgottenAap apne account aur uske liye diye gaye data ko delete karvwa sakte ho — sirf legal records chhod kar baaki sab delete hota hai.
Withdrawal Data SafetyJab aap ak akbar se paise nikalne ke liye withdrawal request karte ho, aap ke bank account detail sirf payment processor ko milta hai — ak akbar store nahi karta.
Cookie & Tracking PolicyHamara site sirf functional cookies use karta hai — login keep karne, session remember karne ke liye. Analytics ya ad tracking cookies nahi hain.
Updates aur ChangesAgar ham is policy ko badal dein, to ham aap ko 30 din pehle notice de denge. Email par warning jayegi — aap accept nahi karte to account close kar sakte ho.
SECURITY ELEMENTS

Aap ka account kaise protected hai

Password Encryption Aap ka password one-way hash mein convert hota hai jab...
Session Timeout Agar aap 30 minute tak active nahi rahe, to aap...
Two-Factor Option Agar chahte ho to aap apne account mein 2FA on...
IP Tracking Agar aap ke account se kisi naye device ya location...
Data Segregation Aap ke personal data, payment data aur gaming history —...
Backup Privacy Hamara backups bhi encrypted hain. Disaster recovery ke time bhi...

Aapke privacy ke frequent questions

Account delete hone ke baad aap ka personal data (nam, email, phone) ek hafta mein permanently delete ho jayega. Agar aap ke pending withdrawals ho ya chargeback disputes ho, to un ke liye minimal data 7 saal rakhna padta hai Pakistani banking law ke tahat. Baaki sab delete.

Nahi. Jab aap kisi bhi local payment gateway ke through transfer karte ho, to sirf transaction ID aur amount ak akbar ko dikhta hai. Aap ka actual account number, IBAN ya mobile number encrypted tunnel mein sirf payment processor ko jayega. Hamara system usse store nahi karta.

Email kar [email protected] ko. 48 ghantay mein acknowledgment milega. 30 din mein formal investigation complete hogi aur report bhejdi jayegi. Agar misuse sach mein hua to ham action lengen aur aap ko compensation option denge.

Nahi. Aap ka withdrawal history sirf aap ka apna account mein visible hai. Pakistan ka tax authority ya police agar formal legal notice le kar aay to hamne unhe share karna padta hai. Woh bhi sirf court order mein. Commercial partners ko bilkul nahi.

Nahi. Jab aap JazzCash par deposit karte ho, sirf transaction hoti hai — ak akbar ko aap ka JazzCash PIN, balance, ya phone number nahi pata. Ek baar paise ak akbar mein aa gaye, aur koi link nahi rahta. Agar account delete karo to JazzCash mein kuch change nahi hota.

Hamara site sirf functional cookies use karta hai — aap ko login rakne aur aap ke settings yaad rakhne ke liye. Marketing cookies, retargeting pixels ya analytics tracking nahi hain. Aap apne browser settings se bhi sab cookies clear kar sakte ho koi problem nahi hoga.

Account settings mein email change karte ho to pehla email 48 ghantay baad un-linked ho jayega. Uska koi backup nahi rahta ak akbar ke paas. Agar koi us email ko use kar raha ho to woh naya account nahi bana sakta kyunkeh ham email ko duplicate store nahi karte.